FAQ
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What is Dyyno?
Dyyno is a Palo Alto-based startup, founded by seasoned entrepreneurs in the technology and Internet space and dedicated to making instant sharing of desktop content accessible to everyone.
How do I install the browser plug-in?
The first time you view a live broadcast with Dyyno, you will be asked to install a browser plug-in. No other software is required.
Note: If you are using Windows Vista, you will need to run the browser as Administrator to install and to use the Dyyno plug-in. Right-click on the Internet Explorer icon and select "Run as administrator" from the pop-up menu.
For Internet Explorer users:
- Read and accept the Dyyno Terms of Service.
- Internet Explorer will show a yellow bar at the top of the page. Click on it to start the install and select "Install ActiveX Control".
- Click on "Run" when the next alert message appears.
For Firefox users:
- Read and accept the Dyyno Terms of Service.
- Firefox will show a yellow bar at the top of with the message “Firefox prevented this site (webserver.dyyno.com) from asking you to…”. Click on “Edit Options”.
- A dialog box titled "Allowed Sites" will appear. Click on “Allow” to permit the plug-in installation.
- A dialog box titled "Software Installation" will appear. When the plug-in has been loaded and the "Install" button is no longer grayed out, click the "Install" button.
- Finally, a dialog box titled "Add-ons" will appear. Click the button to restart Firefox. All of your windows and tabs will be resumed where you left off.
How can I use Dyyno with Vista?
To run Dyyno with Windows Vista, you must run the browser (preferably Internet Explorer) as Administrator. Right-click on the Internet Explorer icon and select "Run as administrator" from the pop-up menu.
What are those gray rectangles that sometimes pop up during a broadcast?
For privacy, Dyyno allows broadcasters to hide all applications other than the one they are broadcasting. When a broadcaster is broadcasting in this mode, viewers see other application windows as gray rectangles. If you are watching a broadcast and see one of these gray rectangles covering the action, it is because the broadcaster is running in this mode and has switched applications, bringing an application that is not broadcast to the top.
Dyyno says that UDP is blocked, why can't I connect?
Dyyno works behind most firewalls. However, if you are behind a firewall that blocks all UDP traffic, Dyyno will not be able to build the connections it needs to view the stream. This will be indicated on the command window of the receiver by the message "UDP_blocked". The next release of Dyyno will address this limitation.
I see a "Windows Security Alert", what do I do?
The first time you try to view a live broadcast with Dyyno, a Windows Security Alert may pop up, asking whether you wish to keep blocking Dyyno. The Dyyno plug-in must be unblocked to connect to a live broadcast. Click "Unblock".
My personal firewall software prevents Dyyno from running, what do I do?
If you are running personal firewall software, such as Norton 360, a message may appear asking you to allow the Dyyno to run. Click "Allow". Some personal firewall software silently blocks unknown applications. You may need to disable or reconfigure this software and reboot before viewing a live broadcast with Dyyno.
Known Bugs
Firefox crashed
There is a hard-to-catch bug in the Dyyno Firefox extension that sometimes causes Firefox to crash. We are working hard to squash this bug. If you are experiencing this problem, we apologize. Until we fix this problem, your only recourse is to use Internet Explorer when viewing live broadcasts with Dyyno.
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